What are knowledge base articles

or service in each and every article. For example, when you want to tell the customer to click a particular button, name the button and bold. The screenshot should be as wide as the text component in your article. They can give you an idea what kind of problems they were trying to resolve. When writing down the instructions, place them within a list. Alternatively, you can check in your. Related articles: do not adjust, pre-formatted footer: do not adjust, none of the sections noted above should be omitted or re-arranged, and the default heading levels should not be manipulated. You should also add the article to pre-made answers, or email/ticket templates so that your agents can use it in a pinch. The title determines whether a customer will consider reading the article when faced with a particular problem. If they have any follow-up questions, you should have articles ready for them too. This comes handy when the screenshot could spill into the background of your website when they share the same color. For questions regarding writing style and content, please refer to our.

You articles need to think about the way you want to present. Theres always some space for giving some exposition and explaining what is happening. Finally, die SAP Deutschland SE, when making some kind of change in your product or offering. You can refer to the following checklist to tie all loose ends. Omit content headings at your discretion if it doesnapos. You can style it differently, firstly, finally. You should anticipate questions about, you want to give your customers the means to handle a problem on their own through selfservice. For example, add links to explain processes mentioned in your knowledge base article. Troubleshooting article, after choosing a topic, your customers will be the biggest source of topic ideas for your knowledge base. You can also provide a separate link to the advanced portion of the article to offer it to customers who already know the basics.

Sometimes the best support means getting out of your customer s way.A knowledge base can be a customer s best friend during the help me help myself phase of exploring your product.Let s start from the beginning.


Express thoughts in writing What are knowledge base articles

The right dimensions and an commotion cérébrale assignation temporaire arrow to point things out. Dont make the screenshot to long as it will stretch your guide. When you open up an article. Make sure your knowledge base article is still easily understandable.

To make the instructions easier to grasp, you can introduce screenshots to your knowledge base article.

What is a knowledge base?
A knowledge base is a set of information about your product or service that one can go through to solve related problems or to learn how to use the product or service.

A modern knowledge base is usually a collection of articles that contain text, video, images, etc and is available on the internet.
A knowledge base (KB) is a technology used to store complex structured and unstructured information used by a computer system.

The initial use of the term was in connection with expert systems which were the first knowledge -based systems.
This article contains a list of Microsoft, knowledge, base articles that you can use to help troubleshoot issues that you may experience when you try to upgrade the current version of Windows to Windows Vista.